These Terms and Conditions apply to all guidance services, programmes, sessions and other services offered by Anna-Carina Hausegger. The specific scope of each service is set out in the individual offer or contract.
1. Provider
Anna-Carina Hausegger
Sole proprietorship
Grazer Vorstadt 64/4
8570 Voitsberg
Austria
Email: annachausegger@gmail.com
Telephone: +43 650 855 6131
VAT ID: ATU71057269
GISA number: 35192695
2. Scope and client status
These Terms apply to both business clients and consumers. Whether a client acts as a business or a consumer is determined by the applicable legal criteria and documented in the individual contract. Mandatory consumer rights remain unaffected. Individually agreed provisions in an offer or contract take precedence over these Terms. Amendments must at least be made in text form.
3. Services and boundaries
The type, purpose, scope, duration, appointments, communication channels and any included materials or additional services are determined exclusively by the individual offer and contract. No specific personal, professional, commercial, health-related or other result is owed.
The services are not business, corporate, financial, legal, tax, medical, psychotherapy or crisis advice. In a psychological crisis, in the event of suicidal thoughts, medical concerns or an acute emergency, suitable professional or public emergency assistance must be contacted immediately. Sessions and messenger communications are not emergency channels.
Human Design, Gene Keys, numerology, astrology or comparable metaphysical perspectives may be used for personal orientation and reflection. They are not binding instructions or statements of fact and do not replace autonomous decision-making.
4. Application and contract formation
Where an offer includes a personal application call, that call serves only to assess mutual suitability and is not a free coaching session.
A contract is formed when Anna-Carina Hausegger confirms the engagement, sends the individual offer or contract documents and the client validly accepts them. Following acceptance, a place may be reserved for seven calendar days. If the agreed deposit is not received within that period and no different arrangement has been made, the place may be offered elsewhere.
5. Fees and payment
The price, deposit, instalments, due dates and tax treatment are set out exclusively in the individual offer, contract or invoice. Quoted prices are gross prices unless expressly stated otherwise. All payments are made in euros through Stripe.
The deposit is credited towards the total price and reserves the agreed place. Onboarding or individual preparation begins only after the deposit and first instalment, or full advance payment, have been received. All payments must be settled before any agreed closing work or closing session begins.
6. Deposit and commencement
The deposit is refundable until individual onboarding begins. Once the agreed initial payment has been received and onboarding or another individual service has commenced, the deposit is generally non-refundable. Mandatory statutory withdrawal, warranty and reimbursement rights remain unaffected.
7. Late payment
If payment is overdue, the client receives a written reminder and a seven-calendar-day grace period. Services initially continue during that period. If payment is still outstanding after the grace period, sessions, messenger support and further work may be paused until payment is received in full. Such a pause does not automatically extend the agreed term. Statutory default interest and necessary recovery costs may be charged where legally permitted.
8. Appointments and client rescheduling
Agreed appointments are generally booked in advance. An appointment may be rescheduled without loss up to 24 hours before it begins. For a later cancellation caused by a genuine unforeseeable emergency, a replacement appointment will be arranged as soon as reasonably possible. If an appointment is forgotten, overslept or missed at short notice for another reason attributable to the client, it is treated as used. Whether an event constitutes a genuine emergency is assessed reasonably and fairly in light of the circumstances.
9. Cancellation by Anna-Carina Hausegger
If an appointment must be cancelled because of illness or another important reason on the provider’s side, it will be rescheduled and delivered in full. In the event of a longer absence, the engagement pauses and continues afterwards. The client does not lose an agreed session.
10. Extended emergencies and pauses
In a genuine extended emergency affecting the client, the engagement may be paused by individual agreement and continued with the remaining services afterwards. Planned holidays or ordinary professional demands do not automatically extend the agreed term.
11. Voluntary termination by the client
If the client voluntarily terminates the engagement after onboarding or individual performance has begun, the entire agreed fee generally remains due and payments already made are not refunded. In a substantiated serious emergency, Anna-Carina Hausegger may voluntarily agree an individual exception. Mandatory statutory rights, particularly consumer withdrawal and warranty rights, remain unaffected.
12. Consumer right of withdrawal
A consumer entering into a distance or off-premises contract generally has the right to withdraw within 14 days of contract formation without giving a reason. The separate withdrawal information and model withdrawal form are supplied before the contract is concluded.
If the consumer wants performance to begin during the withdrawal period, she must expressly request this and acknowledge that she loses the right of withdrawal once the service has been fully performed. If she validly withdraws after early performance has begun, a reasonable proportionate amount may be due for services properly supplied before withdrawal. This statutory distance-contract withdrawal right does not apply to business clients.
13. Cooperation and personal responsibility
The client provides agreed information truthfully and on time, considers her own health and organisational limits and makes all decisions autonomously. The quality of the engagement depends materially on honesty, openness, cooperation and implementation. Guidance and reflection do not replace the client’s responsibility for her acts and omissions.
14. Communication between sessions
Where messenger or email support is agreed, it serves the purpose described in the offer and does not create permanent availability or emergency support. For REINVENTION, WhatsApp Business replies are generally provided within 24 hours on business days; weekend and public-holiday messages are answered by the next business day. Other offers follow their individually agreed communication framework.
15. Recordings
Sessions are recorded only with prior express and voluntary consent. Refusing or withdrawing consent does not prevent participation. Recordings are used solely for the agreed internal purposes; access to internal recording links is not owed to the client.
For REINVENTION, Zoom Cloud recordings and any local working copies are deleted no later than 60 days after the Integration & Handover Session. The period stated in the contract or Privacy Policy applies to other services.
16. Confidentiality and privacy
Personal information is treated confidentially and disclosed only where required for performance, required by law or expressly authorised. Further details are set out in the Privacy Policy.
17. Copyright and rights of use
Texts, methods, documents, recordings, templates, brand materials and other content remain protected by copyright. The client receives only a simple, non-transferable right to use supplied materials personally. Publication, sharing, reproduction or commercial use requires prior written consent unless mandatory law permits otherwise.
18. Physical and digital additional services
Where an offer includes personalised documents, flowers, printed materials or other additions, their format and scope are defined by the individual contract. For international delivery, unavailability, safety concerns or disproportionate effort, an appropriate equivalent alternative may be selected. A particular design or availability is owed only where expressly agreed.
19. Warranty and liability
Statutory warranty provisions apply. Anna-Carina Hausegger has unlimited liability for intent and gross negligence, personal injury and all mandatory statutory liability. No liability is accepted for decisions, acts or omissions of the client or for merely subjective expectations that are not achieved. In contracts with business clients, liability for slight negligence is excluded except in cases of personal injury or mandatory liability.
20. Governing law and jurisdiction
Austrian law applies, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice does not deprive them of mandatory protections in their country of habitual residence. Statutory jurisdictions apply to consumers. For business clients, the court with subject-matter jurisdiction at the registered place of business of Anna-Carina Hausegger has exclusive jurisdiction.
21. Final provisions
If any provision of these Terms is wholly or partly invalid, the remaining provisions remain unaffected. The invalid provision is replaced by the applicable statutory rule. No impermissible reduction preserving an invalid clause against consumers is intended.
In the event of discrepancies, the German version is the legally relevant reference text, subject to mandatory law.